Madcrosoft UK Privacy Policy 2010
At Madcrosoft UK, protecting your privacy is important to us. After all, online privacy and security is what we're all about.
You expressly consent to the processing of your Personal Information according to this Privacy Policy. Personal Information may be processed by
Madcrosoft UK in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent.
Why Madcrosoft UK Collects Personal Information
Madcrosoft UK only collects your Personal Information where it is required to provide you the best services and products available. By maintaining an accurate customer database, we are able to send notifications via e-mail to keep you informed about the status of your orders or accounts and to provide updates and technical notices. These messages are essential to the maintenance of your subscription and the functionality of our products and services.
What Information We Collect
Madcrosoft UK collects your Personal Information at a variety of points, including when you place an order, (which may require you to provide personal information, including a credit card number, register software, request services or take part in other activities on our Web site. For example, we often ask for your Personal Information when you are conferring with one of our customer support technicians, downloading a new product or program update, registering your software or purchasing a product. During these interactions we will collect Personal Information relevant to your transacting with
Madcrosoft UK, such as your name, mailing address, phone number, e-mail address, shipping address and credit card information along with information about the
Madcrosoft UK products you own, such as the activation code or key code, date of purchase and information relating to a support issue. We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. When you register, you will be provided with an option to opt-out of receiving promotional information on our products and services.
Please be aware that if you prefer not to provide us with your Personal Information, because such information may be necessary for us to provide certain services, we may not be able to, or may choose not to, make such services available to you.
Sharing Your Personal Information
Madcrosoft UK is committed to protecting your privacy. Madcrosoft UK will not, under any circumstances, share, rent or sell your Personal Information nor does
Madcrosoft UK trade or exchange mailing lists with any other organization. Furthermore,
Madcrosoft UK only shares your Personal Information with our contractors that assist us in our efforts to full fill our obligations to you, and then only with partners that commit to adhere to the same level of commitment as
Madcrosoft UK to protect your privacy and data. We use an outside shipping company to
fulfil orders containing a physical medium, such as backup CDs. This company does not retain, share, store or use personally identifiable information for any other purposes.
Madcrosoft UK maintains this information; but we reserve the right to disclose your Personal Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. If you choose to use our chat forum and require assistance, and would like someone to follow-up with you, then you will be asked to provide an email address. The email address is stored in "chat logs" by a third party, but is not utilized in any way by them and remains our information.
How We Communicate with You
Madcrosoft UK has an optional e-mail service for customers who wish to periodically receive promotional information, such as general product, service and
Madcrosoft UK news. Users can sign up for emails through one of the following processes: (1) an online Purchase; (2) registering through the full application; (3) registering through the trial application; and (4) signing up on the
Madcrosoft UK website.
Customers are provided the option to opt-out within each e-mail. If you no longer wish to receive
Madcrosoft UK communications, you may "unsubscribe" from our mailing program at any time in the following ways:
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By clicking on the auto-unsubscribe link included in each e-mail
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By contacting our technical support department at support@madcrosoft.com
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By sending an email to unsubscribe@madcrosoft.com
We will then update our database and take reasonable measures so that no further promotional correspondence should be sent to the e-mail address. You may, however, still receive transactional messages.
Transactional Messages
Madcrosoft UK sends required notifications via e-mail to keep you informed of the status of your orders or accounts and to provide updates and technical notices. This service is used for messages that are important for the maintenance of your subscription and the functionality of our services. When you purchase or register a product online, we require an e-mail address for completion of the transaction, which we will use for these communications. In order to stop receiving these notifications, please contact our technical support team at support@madcrosoft.com. You will be opted out of further communications within 10 business days.
Ways to Update Your Personal Information
Madcrosoft UK carefully maintains our customer database in an effort to keep your Personal Information accurate for the purposes for which it is used. It is your right to be able to update your Personal Information as needed. You can correct out-of-date information, update information, remove information, delete your Personal Information or review any information previously provided to
Madcrosoft UK by contacting our support department at support@madcrosoft.com. Changes will be implemented within 10 business days. Please note, however, that we may retain certain information relating to software licensing and your information may also be retained in our archives. When contacting customer service, we will verify your identification through the use of security questions before sharing any Personal Information as it appears in our customer database.
Madcrosoft UK's Commitment to Data Security
Madcrosoft UK DOES NOT store credit card information. Madcrosoft UK does not handle financial transactions via the Web, so it has no need for streaming encryption products.
Madcrosoft UK works with a third party to serve as a trusted intermediary to handle e-commerce transactions with our customers. Our commerce partner handles e-commerce on a secure server which encrypts all of our customers' personal information. To learn more about how our commerce partners manages the privacy of information in conjunction with these e-commerce transactions, please see their complete Privacy Statement. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a support representative at sales@madcrosoft.com.
Acceptance of this Privacy Policy
By using the Web site or any services provided through the Web site, you expressly consent to the use and disclosure of information as described in this Privacy Policy.
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