Frequently Asked Questions;

Q: Will this work on 32 or 64 bit machines?
A: Yes we have tested this on 32 and 64 bit versions of Windows and have no major issues.

Q: Is this Program compatible with Windows Vista and Windows 7?
A: This program is what we have deemed as "Windows Vista and Windows 7 Capable" as some times you may have to set Administrator rights to the program exe.
To resolve this click this link here (www.madcrosoft.com/vista.html).

Q: I ran the scan it found errors but would not remove them? (VISTA/WINDOWS 7)
A: Using Windows Vista or Windows 7 sometimes you have to manually add Administrator rights to a program executable file
To resolve this click this link here (www.madcrosoft.com/vista.html).

Q: The CD would not open? (VISTA/WINDOWS 7)
A: Firstly I have searched the web and this seems to be a common problem occurring especially with Windows Vista.
To view the contents of the CD you will need to navigate to your CD/DVD drive
Click the start Icon the to the right click Computer you will then see all of the drives you have in your PC
In the CD/DVD drive you should now be seeing the Registry Cleaner icon Right click on the icon and you will see a drop down menu giving you options on how you want to start the CD. If this fails select explore this will open the contents of the CD then to start the installation Double click the icon EULA (Red Toolbox) this will then start the installation program.

Q: The CD would not open? (XP)
A: To view the contents of the CD you will need to navigate to your CD/DVD drive
Click Start then click My Computer, In the CD/DVD drive you should now be seeing the Registry Cleaner icon Right click on the icon and you will see a drop down menu giving you options on how you want to start the CD. If this fails select explore this will open the contents of the CD then to start the installation Double click the icon EULA (Red Toolbox) this will then start the installation program.

Q: Hard Drive Cleaner Find errors but will not remove certain files saying file LOCKED?
A: These are Locked files or folders that are required by the software they relate to and are safeguarded against being removed.
Although we have built an ever growing database of files that the program excludes, there are thousands that we have not been able to test, if you have any that you think should be added to the program please let us know and we will contact you to gather the required information.

Q: Privacy Cleaner some times takes a long time to open?
A: When Privacy Cleaner starts it gathers all your browsing history, temporary files, cookies and more, this can be in excess of 100mb in some cases this is why Privacy Cleaner can start slowly. But by running the program regularly will speed up your PC and protect your online privacy and browsing habits.

Q: I scan with Registry Cleaner and it keeps finding the same problems over and over again?
A: Some Registry keys or values are created automatically even though they are removed by this software, so that on your next scan these errors will always re appear every time. We have identified hundreds of errors and checked them with the vendors that produce the software which creates the errors who assure us they are non harmful. we are constantly writing these errors into our software to ignore on scanning. (Helps keep your risk of Registry damage down to nil)
If you find you are getting these contact us we can test and introduce them into the program for future updates.

Q: After I scan with Registry Cleaner I go to delete items found, it doesn't delete?
A: The program does not remove the repaired items from the screen it marks all errors as repaired. and creates a registry backup in case you need to restore back in the event of system problems.